{"id":11884,"date":"2026-07-11T12:58:00","date_gmt":"2026-07-11T19:58:00","guid":{"rendered":"https:\/\/pdws.biz\/?page_id=11884"},"modified":"2026-07-11T13:21:14","modified_gmt":"2026-07-11T20:21:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pdws.biz\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Refund &amp; Return Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund &amp; Return Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Personal Defense Weapons Systems (PDWS), we want you to be confident in every purchase. We handle refunds and returns promptly and fairly, and we look at the status of your order the moment you contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How refunds work<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>If your order hasn\u2019t shipped yet.<\/em>&nbsp;Contact us before your order leaves our hands and we will refund it right away, in full. No return needed \u2014 there\u2019s nothing to send back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>If your order is already in the mail.<\/em>&nbsp;Reach out and we\u2019ll ask you to send the item back to us. Once it arrives and we confirm it\u2019s undamaged and unused, we\u2019ll issue your refund through our secure payment processor. Refunds are returned to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Return shipping.<\/em>&nbsp;Customers are responsible for return shipping costs. We recommend a tracked shipping method so your return can be confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to request a refund or return<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at peterbrusso1285@gmail.com with your order number and the reason for your request. We\u2019ll respond quickly and let you know the next step based on where your order is in the process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Condition of returned items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returned products must arrive undamaged and unused, in resalable condition. We inspect every return on arrival. If an item comes back damaged or shows signs of use, we may be unable to offer a full refund and will contact you to discuss options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Damaged or defective items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every Defender tool is built to last, and many carry a lifetime guarantee. If your item arrives damaged or defective, contact us right away and we\u2019ll make it right \u2014 repair, replacement, or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Digital products<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re not happy with a digital purchase \u2014 a training video, downloadable guide, or e-book \u2014 just contact us and we\u2019ll refund your money right away. We stand behind our content. And if something isn\u2019t working or you can\u2019t access what you paid for, reach out and we\u2019ll take care of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Questions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If anything about your order isn\u2019t right, contact us before anything else. We would much rather hear from you directly and fix the problem than have you go without a resolution. Reach us at\u00a0<strong>peterbrusso1285@gmail.com<\/strong>,<\/p>\n<p><a href=\"\/\/www.pinterest.com\/pin\/create\/button\/\" data-pin-do=\"buttonBookmark\" data-pin-color=\"red\" data-pin-height=\"128\"><img decoding=\"async\" src=\"\/\/assets.pinterest.com\/images\/pidgets\/pinit_fg_en_rect_red_28.png\" \/><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy Refund &amp; Return Policy At Personal Defense Weapons Systems (PDWS), we want you to be confident in every purchase. We handle refunds and returns promptly and fairly, and we look at the status of your order the moment you contact us. How refunds work If your order hasn\u2019t shipped yet.&nbsp;Contact us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_analytify_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-11884","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - The Defenders<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pdws.biz\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - The Defenders\" \/>\n<meta property=\"og:description\" content=\"Refund &amp; Return Policy Refund &amp; Return Policy At Personal Defense Weapons Systems (PDWS), we want you to be confident in every purchase. 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